Your satisfaction is our #1 priority. If for any reason you are unhappy with your purchase please contact SourceOne Dental within 10 days of receiving your item requesting Return Authorization Number. Please be sure to use the original packing materials when returning the item to us. We do not allow returns if the item has been opened, damaged, or altered in any way. Custom or special item orders and any shipping charges are non-refundable. 10% re-stocking fee deducted for all products shipped with FREE shipping.